Complaints Policy

We are required by the Information Commissioners Office (ICO) to protect your privacy rights.

As a team of dental professionals we are regulated in the UK by the General Dental Council (GDC). We are required by the GDC to comply to certain rules on our website.

 

In the rare case of a complaint, we want to hear from you. If we don’t know about it, then we can’t fix it.

 

The first step is to tell us about it. In many cases, complaints can be dealt with effectively and efficiently. You can email us at basingstokeortho@gmail.com, phone us on 01256474187 or just come in to the practice and talk to us. We really do want to help.

 

If you don’t think we have resolved the issue, then you can use the Dental Complaints Service to raise your concerns. Their details are below:

 

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

 

Tel : 08456 120540
email: info@dentalcomplaints.org.uk
website: www.dcs.gdc-uk.org/

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